{"id":4146,"date":"2025-10-29T18:10:13","date_gmt":"2025-10-29T18:10:13","guid":{"rendered":"https:\/\/ehi1dev.wpenginepowered.com\/?page_id=4146"},"modified":"2025-11-13T15:05:41","modified_gmt":"2025-11-13T15:05:41","slug":"5-1-communication-best-practices","status":"publish","type":"page","link":"https:\/\/ehitoolkit.cste.org\/?page_id=4146","title":{"rendered":"Communication Best Practices"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000a23″ background_image=”https:\/\/ehitoolkit.cste.org\/wp-content\/uploads\/2025\/10\/GettyImages-1274989544-scaled.jpg” parallax=”on” background_enable_video_mp4=”off” custom_margin=”-23px|||||” custom_padding=”0px||0px||true|false” border_radii=”off|||15px|15px” box_shadow_style=”preset3″ global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(0,10,35,0.64)” 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Effective communication is a cornerstone of\u00a0<\/span><\/span>successful<\/span>\u00a0<\/span><\/span>public health authority (<\/span>PHA<\/span>)<\/span>\u00a0<\/span>\u2013<\/span>\u00a0<\/span><\/span>healthcare organization (<\/span>HCO<\/span>)<\/span>\u00a0<\/span>partnership, especially when it comes to\u00a0<\/span><\/span>facilitating<\/span>\u00a0<\/span>access to EHI.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n

Below is a structured guide of communication best practices that PHAs can follow to build credibility,\u00a0<\/span><\/span>maintain<\/span>\u00a0<\/span>engagement, and streamline collaboration with HCPs.<\/span><\/span>\u00a0<\/span><\/span><\/p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#000a23″ width=”65%” width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” custom_margin=”|auto|92px|auto||” custom_padding=”20px|45px|47px|45px|false|true” custom_padding_tablet=”20px|20px|20px|20px|true|true” custom_padding_phone=”10px|10px|10px|10px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”rgba(100,116,139,0.5)” border_width_bottom=”0px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#0c6dff” open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” toggle_font=”Poppins||||||||” toggle_text_align=”left” toggle_font_size=”22px” body_font=”Poppins|300|||||||” body_text_align=”left” body_text_color=”#FFFFFF” body_font_size=”19px” border_radii=”off|20px|20px||” border_width_all=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”1. Establish clear points of contact to reduce confusion, build trust, and ensure consistent messaging, recognizing that individuals across various PHA programs may maintain relationships with different healthcare providers (HCPs) at HCOs ” open=”on” open_toggle_text_color=”#0c6dff” closed_toggle_text_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” border_width_bottom=”0.8px” border_color_bottom=”#64748B” global_colors_info=”{}” toggle_text_color=”#FFFFFF”]